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But even in that case there should be a prompt investigation when the free tier users start reporting problems in order to determine if it is something that will also hurt paid tier users. Perhaps then maybe you can make a case that it is OK to not fix it over a weekend. Maybe the problem really is one that only affects free tiers-something like, say, a load balancer mistakenly thinking the servers are overloaded and dropping free tier requests to ensure that paid tiers get served. If that is the case, and I was a paid tier user, I would be upset if it takes days to respond to problems on the free tier because if free tier accounts are running into problems there is a good chance paid tier accounts are also running into problems. ![]() Free tier accounts would for the most part just have different per account settings. I'd expect them to be running the same code, often on the same servers, as paid tiers. ![]() For a paid tier, maybe it should be more immediate.įor most services, I'd expect free tiers to be strict subsets of paid tiers. > 3 days (over a weekend) is reasonable for a free tier, I would think. As an engineer, that's sad we want the world to work better. It's easier to say "everything is perfect, we dare you to cancel" than to invest in engineering. But obviously a very uncommon way of accounting. You could spend a year debugging WiFi, and instead of looking like flushing money down the toilet, it looked like making money. #Safeincloud keepass export csv Bluetooth#It was expensive! So when we could eliminate classes of problems that people call in about, like poor WiFi connectivity or bad TV remote Bluetooth pairing, you could directly see the savings in support cost. One thing I liked about working on Google Fiber back in the day is that US-based telephone support was not something that we would compromise on. How is that not a win? I'll never understand. Instead of being a cost center, you're a profit center! And customers get a better product. It would take one engineer at $200,000 a year 3 months to fix it. This class of outage costs us $600,000 a year. suddenly you can make intelligent decisions about what to work on. You have a clear number that shows where you're at now, and you have a goal for where you want to be, and you have a cost associated with that goal. Meanwhile, if you track your SLA accurately, and compensate customers in a way that's commiserate with the inconvenience they experienced (something like "the entire month is free if we're down for 8 hours in a row"), then you can start doing real engineering. Because a customer being down for 3 days doesn't cost the company any money, you can't deploy expensive engineering resources to prevent that sort of thing from happening again. The problem with this model is that it doesn't allow engineering teams to set realistic goals to improve reliability. The result is that everyone now has 100% uptime. What this means is that it's a race to the bottom if one company claims 100% uptime, the next company either has to explain why that's bullshit (and people react negatively to negativity, even when it's true), or do the same thing. I have found that typically SLAs are based on what the marketing team thinks sounds good, not what the technology can provide, so the goal is to hide outages and write legal documents that say "when we say uptime is guaranteed, what we mean is that we'll give you some insignificant amount of money when you're down for several days." So everything is legally in the clear, but customers assume some sort of reliability that doesn't exist. json.Yeah, I've always encountered resistance when wanting to report accurate SLAs. If your format is not listed below, manually condition a PassageWay. Q: What file formats does PassageWay support for import?Ī: The following formats are supported out-of-the-box: Organization Vaults can be purged from the Organization Settings → My Organization page. Personal Vaults can be purged from the Settings → My Account page. Purging your Vault before an import operation. Editing your import file to only include net-new Vault Items.Q: Why did importing create duplicate Vault items?Ī: Every import operation creates every new record as an item in your Vault, regardless of whether matching Vault items already exist in your Vault. Q: How do I import file attachments to PassageWay?Ī: File Attachments must be manually migrated to your PassageWay Vault, as they are currently not included in bulk import operations. json) and specify Collections to import each item to within the file. csv (for more information, see Condition a PassageWay. Q: How do I import items directly to Collections?Ī: To import items directly to Collections, format your import as a PassageWay. #Safeincloud keepass export csv mac#Once exported from iCloud, Mac Keychain, or Safari, see Import Data to your Vault. Disclaimer: These 3rd party scripts/programs are unsupported by PassageWay or Apple, and should be used at your own risk. ![]()
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